Bridging the Gap
QARI & the MBTA
Our first WFE partnership was with the MBTA in January 2018. The MBTA expressed concerns that they lacked the linguistic and culturally competent customer services team to serve the high Asian population that would be impacted by the disruption of the Wollaston T-station. QARI was asked to provide a local bilingual customer services team to help solve many potential and unforeseen issues caused by the station closing. The MBTA/MassDOT entered a professional services agreement with QARI to source and manage a team of 20 qualified bilingual customer service representatives.