Boston Globe: When the T came for help, the helper helped itself, too

By Jill Terreri Ramos GLOBE CORRESPONDENT  APRIL 06, 2018.

The MBTA used Asian-Americans who can speak an Asian language, such as Shirley Yao, to help customers navigate through the T's closure of the Wollaston station on the Red Line.

When the MBTA was preparing to close its Wollaston Station for 20 months of repairs, officials knew that some T riders in the heavily Asian-American neighborhood in Quincy would need help figuring out how the closure would affect their commute.

The T and state Department of Transportation officials turned to Quincy Asian Resources Inc., a social service organization that has deep connections in Quincy’s Asian-American community, to quickly find 20 bilingual customer service agents who could speak Cantonese, Mandarin, or Vietnamese to help riders locate shuttle buses to the nearest operating T station.